What we cover


We, Mero Surakshya, offer policies that feature low deductibles that allow mobile phones to save money when acquiring coverage for their valuable item. We offer

              1. Fire damage

              2. Liquidity damage

              3. Accidental damage

              4. Loss or theft

              5. Data backup

              6. Screen damage

              7. Customer support system 24/7.

The above mentioned Mero Surakshya Mobile protection plan is achieved by distributing the website and app to its users. We have our own service center and a dedicated team of technicians and engineers in house, who are responsible for the repairing and replacement of device. Our service center is located at Star Mall, Kathmandu.

1. In case of fire damage:

Fire damage refers to the physical damage to a property as a result of burning. This damage may either be directly caused by the flames or could occur due to smoke and other corrosive substances emitted by the fire. For fire damage claim, the customer must be able to explain the accident or incident in a way that confirms if the customer was conscious about the incident or not. The customer must be able to prove that the incident was unintentional. The repairing process with begin by checking whether the mobile phone is fully damaged or partially damaged. We intend to try and repair the phone, but incase the phone isn’t repairable we will replace the device with same model. If the device is replaced, we allot 80% discount and 20% cash is to be paid by the customer. Sometimes there might be situations where in the same model of the mobile phone isn’t available in the market, in such situation we offer a mobile phone with similar feature worth the value of the damaged mobile phone. In any case (repairable or not) the mobile phone will be completely backed up with the existing memories.

2. In case of liquid damage:

  Liquid Damage is the corrosion of electrical components and circuitry caused by running an electric current through a wet phone. Remember, water isn't all that bad. The real damage is caused by running electricity through a phone that has even a small amount of liquid contaminate inside. The customer can claim for any sort of liquid damage except for alcohol. For liquid damage claim, the customer must be able to explain the accident or incident in a way that confirms if the customer was conscious about the incident or not. The customer must be able to prove that the incident was unintentional. The repairing process with begin by checking whether the mobile phone is fully damaged or partially damaged. We intend to try and repair the phone, but incase the phone isn’t repairable we will replace the device with same model. If the device is replaced, we allot 80% discount and 20% cash is to be paid by the customer. Sometimes there might be situations where in the same model of the mobile phone isn’t available in the market, in such situation we offer a mobile phone with similar feature worth the value of the damaged mobile phone. In any case (repairable or not) the mobile phone will be completely backed up with the existing memories.

3 In case of accidental damage:

Accidental damage service plans from Mero Surakshya on your mobile phone is to ensure coverage to the extent of any accidental damage which is never a-part of normal manufacturer’s warranty. Our plans take care of big pain which may arise under these unforeseen situations. You can either buy our service plans from our affiliates and retail partners. For the case of accidental damage, a medical certificate from the relevant doctor is a must.


The repairing process with begin by checking whether the mobile phone is fully damaged or partially damaged.We intend to try and repair the phone, but incase the phone isn’t repairable we will replace the device with same model. If the device is replaced, we allot 80% discount and 20% cash is to be paid by the customer. Sometimes there might be situations where in the same model of the mobile phone isn’t available in the market, in such situation we offer a mobile phone with similar feature worth the value of the damaged mobile phone. In any case (repairable or not) the mobile phone will be completely backed up with the existing memories.

4. In case of theft claim:

Theft claim service plans from Mero Surakshya on your mobile phone is to ensure coverage to any extent in case of theft which is never a-part of normal manufacturer’s warranty. Our plans take care of big pain which may arise under these unforeseen situations. You can either buy our service plans from our affiliates and retail partners. In case of theft, an FIR (First Information Copy) is a must. We replace the phone with same model. For the device replaced, we allot 50% discount and 50% cash is to be paid by the customer. Sometimes there might be situations where in the same model of the mobile phone isn’t available in the market, in such situation we offer a mobile phone with similar feature worth the value of the damaged mobile phone. In this case the mobile phone will be completely backed up with the existing memories

5. In case of loss:

Loss claim service plans from Mero Surakshya on your mobile phone is to ensure coverage to any extent in case of loss of device which is never a-part of normal manufacturer’s warranty. Our plans take care of big pain which may arise under these unforeseen situations. You can either buy our service plans from our affiliates and retail partners. In case of loss of phone, a legal documentation with includes 5 witnesses signature is a must. In case, later if any sort of hoax is found in the documentation, the company is liable to take legal actions against the claimant. We replace the phone with same model. For the device replaced, we allot 50% discount and 50% cash is to be paid by the customer. Sometimes there might be situations where in the same model of the mobile phone isn’t available in the market, in such situation we offer a mobile phone with similar feature worth the value of the damaged mobile phone. In this case the mobile phone will be completely backed up with the existing memories

6. Screen Damage:

Screen Damage refers to the physical damage of a mobile phone. The screen is the most essential part of the mobile phone. It not only is the most important part of the mobile phone but it is an expensive part of the mobile phone. Understand the importance of the mobile and its screen; we have come up with a protection plan specifically for mobile phones which intends to minimize the repair cost of screens when damaged. The repairing process with begin by checking whether the mobile phone is fully damaged or partially damaged. We intend to try and repair the phone, but incase the phone isn’t repairable we will replace the device with same model. If the device is replaced, we allot 70% discount and 30% cash is to be paid by the customer. Sometimes there might be situations where in the same model of the mobile phone isn’t available in the market, in such situation we offer a mobile phone with similar feature worth the value of the damaged mobile phone. In any case (repairable or not) the mobile phone will be completely backed up with the existing memories.